ibc138 slot Account & Payment FAQ

Users on ibc138 slot ask questions about account setup, KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. Common topics also cover game categories (football sportsbook, live-dealer tables, slots, esports markets), promotion codes, data deletion requests, and how to reach our support team.

This page answers the most frequent questions we receive. If your question is not listed here, or if you need clarification about a specific transaction, use the email contact below to reach our support team. For detailed terms, see our terms and conditions page. For jurisdiction and legal questions, refer to our legal notice

Each answer on this page includes concrete steps and payment method names so you can find the exact information you need. Answers are updated regularly as we refine our service. If you find outdated information, contact support immediately.

  • Account and registrationhow to start, KYC verification, password recovery
  • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
  • Game categories and promotionsfootball betting, live-dealer tables, slots, esports markets, promotion codes
  • Data and supportaccount deletion, data requests, how to contact us

We require two documents for KYC verification. The first is a valid government-issued photo ID: a passport, national identity card, driver's license, or similar. The second is proof of address: a recent utility bill (water, electricity, internet), a bank statement, or a rental contract issued within the last three months. Both documents must clearly show your name and match your account details. If your name on your ID differs from your registered account name, contact support to update your profile. Verification typically completes within one business day. After Idul Fitri, Idul Adha, or other public holidays in Indonesia, processing may take longer due to volume.

To reach our support team, email us at [email protected] with your account username, a description of your issue, and any relevant transaction IDs or order numbers. We respond to emails within one business day during operating hours. For urgent account issues (unauthorized access, frozen funds, or lost password), include "URGENT" in the subject line. We monitor [email protected] from Monday to Sunday. If you need immediate assistance with a transaction that failed, include the payment method (DANA, e-wallet, mobile banking, or bank name) and the exact date and time the issue occurred. We investigate all disputes within three business days.

Payments and transactions

Yes. ibc138 slot accepts direct bank transfers from local payment, online payment, e-wallet, and mobile banking. After you log in and select "Deposit," you will see a list of supported banks. Choose your bank, and we will display our receiving account number and a unique reference code (often your transaction ID). Transfer the funds and include your reference code as the memo or note. Bank transfers typically complete within one to three business hours during banking hours (Monday to Friday, 08:00–17:00 Jakarta time). Weekend and holiday transfers may take longer. After the transfer clears, your balance updates automatically on ibc138 slot. If a transfer does not appear after four hours, email support with your bank receipt and reference code.

If your deposit via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer does not complete, first check your payment app or bank account to see if the charge went through. If the payment was deducted from your account but did not appear on ibc138 slot within four hours, your funds may be in a pending state. Contact support with your transaction ID or receipt, and we will investigate. Refunds for failed transactions are typically processed back to your original payment method within two to five business days, depending on your bank or payment provider. For bank transfers specifically, ask your bank for a transaction receipt showing whether the money reached our account. We can verify receipt of your funds and resolve discrepancies within one business day.

Game categories and promotions

ibc138 slot offers four main game categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and international tournaments. Our live-dealer section features blackjack, roulette, baccarat, Dragon Tiger, and other card games with multi-camera studios. Our slots selection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own dedicated section in your account dashboard. You can view odds, place bets, and track your activity separately for each category. New game titles and tournaments are added regularly, especially during Piala AFF, Champions League, or major esports events.

Promotion codes on ibc138 slot are entered during account creation or in your account settings under "Promotions" or "Bonus Code." During registration, a field labeled "Promo Code (optional)" appears after you fill in your email and password. If you receive a code via email or SMS, enter it there before completing your account. If you already have an account, log in, navigate to "Account Settings," then "Promotions," and paste the code in the input field. Press "Redeem" and follow any on-screen instructions. Each code is valid for a specific time window and may have terms (e.g., applicable to new deposits only or valid for certain game categories). If a code is invalid or expired, you will see a message explaining why. Contact support if you believe a code should be valid but the system rejects it.

Data and account care

To request deletion of your personal data, email [email protected] with the subject line "Data Deletion Request" and include your full name, username, and account email address. Our privacy team will respond within five business days with instructions. Before we delete your account, any outstanding balance must be withdrawn or forfeited. We retain transaction records for a minimum of seven years as required by law, but we will anonymize personally identifiable information (name, phone, address) upon your request unless we are legally required to keep it for tax or compliance purposes. After account deletion, you may re-register with a new username at any time. Your deletion request does not affect any historical data we are required by law to retain. See our privacy policy for full details on data retention and your rights.

Need more help?

If your question is not answered above, email us at [email protected]Include your account username, the date your issue occurred, and a clear description. We respond within one business day.

For terms of service, see our terms and conditionsFor jurisdiction and legal questions, see our legal noticeOur services are available only where local law permits.